Eric Elde

14074 Rosaleen Ln, Herriman, UT 84096

Phone: 801-884-2069
eldis1981@gmail.com


OBJECTIVE
IT/Technical Support Professional A position using proven technical skills. Overall goal is to find a career that can enhance and solidify future in Information and Computer Technologies.

PROFILE
• Familiar with most of today’s hardware and PC’s
• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
• Experienced in system-operations training, and customer service.
• Experienced in database, Windows Server and inner office IT needs and technology
• Knowledge of most Operating Systems (Windows 98-Win7, Mac OSX, Linux)
• 5+ Years experience in IT/technical related work
• 5+ Years of servicing PC’s and building systems.
• A + Remote Technician Certified
• Networking equipment experience (Cisco, Netgear, Belkin etc.)
• Shipping and Receiving (Knowledge of FedEX Works, DHL software, UPS software, USPS etc.)

• Currently studying to acquire Cisco CCNA Certification, will take test within the year

EMPLOYMENT


Fatpipe Networks Inc                                                 Salt Lake City, UT March 2010-present

My duties include preparing our product (Network and Bandwidth Resource Management Products) by loading and configuring the software, branding and preparing/building the desktop units. It is a Linux based software. Also I prepare the packages. I also have maintained our RMA returns and troubleshoot hardware and refurbish units for resale reuse. I also have several other duties and “hats” to wear in the company as well. As of March 2011, I became responsible for assembly of all of our Servers and Product in addition to Shipping. As of July 2012, I was testing and providing Quality Assurance for our software at this company, this includes network setups and our products implementation in a office network. As of November 2012 I moved back into the role of building our product and quality assurance/shipping. I was moved into our Support position as of July 2015 and have been in that roll since providing high end support for Network Administrators and our product.

Globecast/Keystone Enterprises,                           Salt Lake City, UT July 2009-October 2009 Enterprise fulfillment Tech/Shipping & Receiving. Temporary position for Channel One Networks client. Duties included phone support for client as well as shipping equipment to technicians in the field. Learned FedEx Shipping software and shipping methods.

Redgear Technologies,                                                    Kaysville, UT Nov. 2008-Jan 2009
Technical Support Agent Phone agent for TaxWorks software. This is a contract job that will end this year. Duties include helping customers install and implement the software and also helping with other general questions about the software.

Self Employed Hardware/IT                                                             Feb. 2008-Nov.2008
During this time (and other times) I am building and troubleshooting PC’s for my own customer base. Have built at least 12-15 systems that I continue to troubleshoot and work on to this day.

Teleperformance USA,                                            Salt Lake City, UT Oct. 2007-Mar. 2008
Tier 2 Technical Support (Dell Computers) Was a phone agent for Dell Computers XPS Line. Eventually all XPS support was transferred to India and outsourced.

Silex Technology America, Inc,                                         Midvale UT, Dec. 2005-June 2007
Lead Tech Support/IT Was in charge of all inbound tech support calls. Also was doing a lot of Development testing for products. Handled most inner office issues (network, printers, VoIP phone system, PC’s etc.) Also did go to a few trade shows and conventions representing the company and our products. Also was in charge of maintaining and updating support section of the company website.

Ikano Communications,                                           Salt Lake City, UT Dec. 2004-Nov. 2005
Technical Support Representative. Duties here included fielding all inbound calls for an Internet Service Provider. Moved up onto the broadband team quickly after being hired Eventually was asked to field all escalation trouble tickets to engineering and level 2 escalations

Teleperformance, USA,                                             Salt Lake City, UT July 2004-Nov. 2004
Customer Service Representative • Was part of the Microsoft Customer Care program that fielded all calls about Windows XP Service Pack 2 when it was released

EDUCATION
Stevens Henager College,                                                      Salt Lake City, UT 2002-2004
Major: Computer Science and Networking Courses included IT fundamentals, operating systems, telecommunications and programming. Graduated with Associates Degree in 2004





References available upon request